Contact Material Bid
Whether you are liquidating surplus or sourcing materials, our auction experts are here to assist with listings, logistics, and technical bidding questions.
Quick Support FAQ
How do I schedule an item inspection?
Contact our support team with the Lot ID and your preferred time. We coordinate with facility managers to ensure safe site access for potential bidders.
What are typical logistics lead times?
Standard pickup window is 24-48 hours after payment. For freight-reliant surplus components, logistics coordination usually takes 3-5 business days.
Need help with bidding errors?
If you experience technical issues or entered an incorrect bid, call our urgent bidding support line immediately for real-time resolution during live auctions.
How do I list surplus material?
Sellers can submit inventory lists directly via our portal. We provide listing assistance, valuation, and marketing to connect you with our global buyer network.
What is the average response time?
General inquiries are typically resolved within 2 business hours. Bidding and logistics issues are treated as high priority for immediate action.